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- QualityTyme.net Watch Repair & Service Specializing in repair and servicing of Rolex and other premium watch brands...
Day-Date - Submariner - Sea-Dweller - GMT-Master - Datejust - Yacht-Master - Explorer - Oysterquartz - Daytona
Why should I have my Rolex serviced?
Unfortunately, most people are under the misconseption "if it ain't broke don't fix it." This can be a very costly mistake, as some people wear their watches for years without having them regularly serviced. Apparently, they feel that just because it's a high-quality watch for some reason it doesn't need to be serviced. Would you drive your car for 5 to 10 years without having it serviced, or even having the oil changed? Of course you wouldn't, and it doesn't matter if it's a Chevy or a BMW. The fact is, mechanical devices (regardless of price) require regular servicing in order to stay in working order. If you don't have this service done it will likely result in a very costly service bill down the road -- pay now or pay (more) later. "I just got my wife's Rolex back from your service department, and I can't believe how good it looks. --D. Allen, Sarasota, Florida
Why should I trust my Rolex with QualityTyme.net?
We don't just want your one-time business... we want you to come back, again and again for years to come...
"I have had Qualitytyme service all 6 of my Rolexes over the past year and the quality of --Andrew Webb, Beverly Hills, CA
What is included with your Complete Rolex Overhaul? First, the movement is completely disassembled, and all parts are ultrasonically cleaned and inspected. The movement is then reassembled and lubricated. All gaskets are replaced, as well as any damaged minor movement parts, at no additional charge. If the watch is equipped with an acrylic (plastic) crystal it is also replaced free of charge. The watch is then regulated (timed) in 5 positions to ensure proper accuracy. The case and bracelet are then completely refinished. The watch is then pressure-proof (water resistance) tested. The following parts are also replaced, if necessary, at the additional prices listed:
Please Note: We use 100% GENUINE Rolex replacement parts. All Rolex overhauls and repairs are backed by upto a full 3-year service warranty. "Dear Mr. Brozek, I would like to thank you for the overhaul service you provided on my 38 year old --David R. Duff, Toms River, NJ
For more info, including service times, warranty, shipping "I just wanted to thank you. I received my watch back yesterday and it's better than it's ever been. --Robyn Bennett, Los Angeles, CA
"I just received my Rolex watch back this AM. Wow, it looks like the day it came out of the jeweler's case! --Matt Holmes, Boston, MA
Let us bring your watch...________
"Outstanding reconditioning work on my Submariner and Oyster Date. The Oyster Date looks as good In addition to being CERTIFIED WATCHMAKERS, we are a proud member of the following...
Q: Do you service fake or replica watches? A: No, we only service genuine watches. Q: Do you use geunine Rolex parts, or generics? A: Yes, we only use 100% genuine Rolex parts. Q: Do you only work on Rolex watches? A: No, we service all major watch brands, including, but not limited to: Rolex, Tudor, Cellini, Gerard Perregaux, Omega, Patek Philippe, Cartier, Franck Muller, Baume & Mercier, Breguet, Bvlgari, Jaeger-LeCoultre, Longines, Panerai, Chopard, Concord, IWC, Maurice Lacroix, Corum, Tag Heuer, Tiffany & Co., Breitling, Hamilton and Waltham. We also service pocket watches. Q: Are you an Authorized Rolex Service Center? A: This is a very good questions, and you must be careful about the terminology you use, as it is probably the mosty widely abused term in the watchmaking community today. There are only three (3) Authorized (or "official") Rolex Service Centers in the United States. They are all owned by Rolex, and are as follows... Rolex New York, Rolex Dallas and Rolex Beverly Hills. Rolex also has an affiliation with another service center in San Francisco (often called Rolex San Francisco), but it is not owned by Rolex. Furthermore, the ONLY "Certified Rolex Watchmakers" are those individuals working at the aforementioned Service Centers, and their "certification" expires the second they stop working for these facilities. Therefore, if any independent watchmaker (on the Internet or elsewhere) tells you that he is a "Certified Rolex Watchmaker", or that his company is an "Authorized Rolex Service Center" then he is simply lying to you. QualityTyme.net is completely independent and not affiliated with Rolex USA. With that being said, we are authorized to order parts from Rolex, and our team of technicians are all certified watchmakers, as well as members of numerous prestigious watch organizations around the world. Q: I sent my watch to Rolex New York for service, but they told me it's too old and they can't fix it!!! Can you service my watch? A: Yes, I know this sounds crazy, but Rolex will not currently service a watch that is over "around" 25 years old!! Their excuse... they can't get parts. Rolex only guarantees to provide parts for your "new" Rolex watch for 20 years. Currently, Rolex will service watches dating back to the mid 1980s, and that date will no doubt move up as the years go by. It was around this time that Rolex switched to a newer series movement and they have chosen this period as the cut off. If your watch is older (and has the older series movement) they will not service it, but instead will return the watch to you unserviced and suggest you purchase a new watch. Furthermore, it has come to my attention that many authorized Rolex dealers have now established the "cut off" as any watch with a plastic crystal. With that being said, there is good news. QualityTyme.net can and will continue to service watches beyond the 25 year mark. In fact, we have serviced and restored countless rare and vintage Rolex watches, some of which dating back to pre-World War One - circa 1915 !! So, if you have a priceless vintage Paul Newman Daytona, Steve McQueen Explorer, James Bond Submariner, Milgauss, Bakelite-bezel GMT, or just your grandfather's old datejust, rest assured we can bring it back from the dead. Q: What kind of warranty do you offer for your service? A: While most companies only offer a 1 or possibly even a 2 year warranty on their service, we feel so strongly about the quality of our work that we back it with upto a FULL 3-YEAR SERVICE WARRANTY -- and yes that's even better than the 2-year factory warranty offered from Rolex USA !! Q: What is covered under your warranty? A: To read a full description of what is covered, as well as the disclaimer of what is not covered please click here. Q: Do you offer any "upgrade" or custom options while servicing my watch? A: Yes, we offer a wide range of upgrade options, including but not limited to custom diamond dials, bezels and replacement bracelets. Please note if your watch is still under factory warranty with Rolex, adding these "custom" parts may void said warranty. However, we will still warranty these parts and services under our SERVICE WARRANTY. Q: My watch has a plastic crystal, can I switch it out to a sapphire crystal? A: No. Plastic (i.e. acrylic) and sapphire crystals have a different mount type, and thus are not interchangeable. Therefore, your watch cannot be switched from plastic to sapphire, or vise versa. While there are some aftermarket companies producing "conversion" crystals, they are inferior quality and often cannot maintain a pressure seal. Rolex USA does not "approve" of them, nor will we install them. Q: How do I schedule my watch for service? A: We have devised a simple 1-2-3 system for sending us your watch... 1. Print out our Watch Repair Form. 2. Call our toll free number (1.866.997.6539) to obtain a Repair Authorization Number. At this time we will ask you a few questions about the watch and give you an "estimated price" for the work we will be performing based on the information you provide. 3. Ship us your watch via an insured carrier. Q: How should I send you my watch? A: We recommend shipping your watch be either UPS, Fed-Ex , DHL, or United States Postal Service. Please note that you should ALWAYS insure your watch when shipping it in for service. Also, please package your watch securely in a hard-sided box -- DO NOT simply use a bubble-padded envelope, as it will NOT provide adequate protection during shipping. QualityTyme.net (and its legal entity InfoQuest Publishing, Inc.) is not responsible for any loss or damaged that may occur while shipping your watch. Q: I noticed on the Watch Repair Form that you want me to ship my watch to "InfoQuest Publishing, Inc." Why am I shipping it to a publishing company? A: In addition to selling and servicing Rolex and other premium watches, we are also the author and publisher of one of the best selling and most respected series of reference books on the subject of Rolex -- "The Rolex Report". In order to publish these books (since 1999) we founded InfoQuest Publishing, Inc. This is our corporate name and our legal entity. Therefore, we have all shipments addressed to this company name. But it also serves a double purpose, as it attracts less attention to the package during shipping. (i.e. a package going to the "repair department" of a publishing company is less likely to be stolen than one going to a company selling/servicing Rolex watches.) Q: How long does the service take? A: Once we receive your watch, we try to give you a courtesy call to let you know that it arrived safely. After we have had a chance to inspect the watch, we will then call you back (usually within 5 to 7 days) to give you a complete diagnostics on the watch, along with the exact price for the services we will be performing. There are NEVER any surprise fees. You will know EXACTLY how much the service will be BEFORE we start working on your watch. If you decide NOT to have the watch serviced you owe us NOTHING. That's right, we DO NOT charge for estimates. At this point you would simply pay for the return shipping of your watch and nothing more. However, if you opt to have us service the watch, we will get your appoval to start the service, and take your payment method. Depending on the age of the watch, what we are doing to the watch (and if any parts are needed), the service portion "usually" takes around 3 to 5 weeks. Therefore, the complete turnaround time is usually around 4 to 6 weeks from the time you ship us the watch to the time we ship it back to you. However, these are just estimates and we never quote exact dates. We believe in providing quality, thorough service and therefore we do not "rush" our work. Also, please note that "vintage" watches, complete restorations and chronographs (i.e. any watch with a "stop watch" function -- such as the Daytona) may require additional time to complete due to their overall complicated nature. Again, these watches routinely require longer than the aforementioned "average" service times and we appreciate your patience. Furthermore, parts are sometimes on "backorder" from Rolex. This does not happen often, but we have no control when it does. Q: What payment methods do you accept? A: If you are located in the U.S. we can accept Visa, Master Card, or Discover, as well as Western Union, Personal Checks (must clear before watch ships), Cashier's Checks, or Bank-to-Bank Wire Transfers. If you are not located in the U.S. then payment must be made via Western Union, or Bank-to-Bank Wire Transfers. Q: How do you ship my watch back to me? A: In most cases we will ship your watch via Fed-Ex 2nd Day Air. We will try to accomodate your request for return shipping by a different carrier, but an additional charge may apply. Q: Do you offer any expedited services? A: Yes, under certain circumstances we can expedite the aforementioned service times. For instance, if your watch has suffered "water damage" it will receive preferential treatment and automatically goes to the front of the line. This is critical, as water damaged watches must be serviced very quickly of the movement can become permanently damaged and result in a total loss. If you simply need the watch back by a certain date to coordinate with your travel plans or schedule, we will try to accomodate you. However, we will need to know of this request at the time you call to obtain the RA# so we can schedule your watch accordingly, and a slight surcharge may apply. Q: Will you service my watch if I'm located outside the U.S.? A: At this time we will ONLY accept watches shipped to us from WITHIN the United States. No watches shipped to us from OUTSIDE the United States -- and yes this includes watches from Canada. Furthermore, we will ONLY ship your watch BACK TO an address here in the United States. This is due to Customs issues, as well as insurance coverage limitations for International shipments. If you live OUTSIDE the U.S., but you have an address HERE in U.S. (a fmaily member or friend) where the watch can be shipped FROM and TO then that is fine. For U.S. military customers, you must have an address here in the United States where the watch is to be shipped after service -- APO addresses are not acceptable, as Fed-Ex will not deliver. Q: Do you buy watches? A: Yes, we buy watches all the time. So, if you send us a watch for service, but decide you don't want to spend the money to fix it, we will be happy to give you an offer to buy your watch in its current "as is" condition. Q: I just found your website on the Internet, how do I know that I can trust sending you my watch? A: That is a very good question. There are literally dozens of so-called "certified watchmakers" poping up on the Internet everyday, and you have no way of knowing who they are or what kind of service they will provide. Many work out of a kiosk at the mall where they "specialize" in replacing watch batteries for $5. Therefore, I suggest doing a thorough search of any company that you are considering sending your watch. First, I would ask you to visit our "About Us" page. This will give you a little better understanding of who we are, our credentials, professional background, and the many watch organizations we belong to. The owner of this website is John E. Brozek. He is the author or The Rolex Report, a critically acclaimed reference book on the subject of Rolex watches, and probably one of the world's leading authorities on the subject. Feel free to "Google Search" his name... you will currently get over 50,000 hits, including reviews for his book, and online watch forums referencing his work, etc... Next, feel free to check our references at any of the watch organizations listed on this page, including the NAWCC, AWCI, IWJG, BHI, WWT, or IWCS. You can also ask for references on just about any Rolex watch forum on the Internet. Chances are someone on the forum has done business with us in the past. Or better yet, call Rolex USA in New York. They are located at 665 Fifth Ave, New York, NY 10022, and their phone number is 212.758.7700. Believe it or not we have actually had numerous customers refered to us (to have their vintage watches serviced) by the customer service department at Rolex USA. Providing Expert Watch Repair and Restoration Services of Rolex and all premium brand watches for customers across the United States... 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